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General Trading Conditions of Prof. Birkmayer – Vet Products, Inc.
1. Validity of the trading conditions
Offer and supply take place due to the following general trading conditions; deviating general trading conditions of the customer are noncommittal for us, even if we did not contradict expressly. Deviating agreements are effective only if we confirm them in writing.

These general trading conditions can be changed at any time. In each case the valid version at the moment of the order applies.

2. Acceptance of orders
The acceptance of all orders takes place under the reservation of the delivery opportunities. We become free from our delivery obligations, if we - due to higher force or other reasons - are not able to deliver. There is no requirement on compensation for the customer in such a case.

After receipt of your on-line order we confirm the reception of your order by email. After the dispatch of your order you receive a dispatch confirmation by email.

3. Delivery
Delivery service: Austrian Post Office AG.

Destination                        Shipping

Austria, Germany                EURO 4,50
and EU-Members

Switzerland and other          EURO 9,00
European countries

Rest of the world                  EURO 30,00

Additional forwarding costs through special requirements of the customer (e.g. express etc.,) will be charged to the customer.
4. Complaints
Complaints and notices of defect can be considered only if they are made in writing immediately, at the latest within 5 days after receipt of the delivery. In this case we take back the delivery and replace it. There is no chance for further requirements. Transport damages are to be complaint immediately at receipt of the delivery. For customers who are consumers in the sense of the consumer law, the legal guarantee regulations apply.

5. Principle changes
We reserve ourselves principle changes in layout and composition of our goods.

6. Withdraw / Return of products
Customers who are consumers in the sense of the consumer law can withdraw from the contract within 7 working-days (except Saturday) after delivery. For resignation a written report to Prof. Birkmayer - Vet Products, Inc., Vienna is necessary. Delivered products must be returned immediately to Prof. Birkmayer - Vet Products, Inc., Vienna. In the case of withdraw the credit note of already performed payments takes place after arrival of goods at Prof. Birkmayer - Vet Products, Inc., Vienna. The customer bears the costs of the return delivery.

7. Terms of payment
Payment by pre-payment or by cash on delivery with additional charge. Payment by sending cash or cheque is not possible. We exclude responsibility for loss.

8. Data security
Protection of your private sphere is a very important topic for us; therefore we keep the legal data protection regulations and treat your personal data confidentially. If you order something, we need some basic information like your name, your complete address and your telephone number, so that we are able to deliver fast and without delay and - if necessary – to contact you if further questions occur. No commercial use of the data (no sales of addresses) is guaranteed.

9. Area of jurisdiction
Area of jurisdiction for all disputes which are connected with supply or payment is Vienna, Austria. Area of jurisdiction for customers who are consumers in the sense of the consumer law is their general area of jurisdiction.

Prof. Birkmayer-Vet Products, Inc.
Annagasse 3/20
A-1010 Wien, Österreich
FN235484a Handelsgericht Wien
Tel: +43 1 403 44 40
Fax: +43 1 408 99 08
E-Mail: office@birkmayer-vet.com

No component of these web pages may be copied, sold, chanced, offered, archived, used for advertising purposes or used differently without permission.
All logos, brand names and registered trade marks are property of the respective owners of the rights.
ENADA® is a registered brand name and is only to be used with special permission:
EU 177 5774, Owner: Menuco Inc.; San Diego, CA., USA
USA-Patents: 5,332,727 - 5,654,288 - 5,712,259
European - Patent: 0,697,859 BI

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  Annagasse 3/20  |  A-1010 Wien  |  Tel: +43 1 403 44 40   |  Fax: +43 1 408 99 08
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